Position: Advanced Quality Technician 2nd shift

Department: Quality Assurance Reports to: Quality Manager

FLSA Status: Non-Exempt

 

Summary of Position
Under the direction of the Quality Manager, the Advanced Quality Technician serves as the primary Quality resource during assigned shifts and provides independent quality decision-making support for production operations. This position supports manufacturing through advanced inspection activities, quality investigations, process audits, containment activities, and continuous improvement efforts. The Advanced Quality Technician is expected to work independently, make sound quality decisions within established guidelines, communicate significant quality concerns to Quality Management, Engineering, and Operations as appropriate, and provide guidance to Quality Technicians and production personnel while supporting the organization's quality and operational objectives.

 

Primary Duties and Responsibilities
Production Quality Leadership

• Perform all duties of Quality Technician.

• Serve as the primary Quality representative during assigned shifts, providing independent quality decision-making support to production, evaluating quality and operational risks, and coordinating the communication of significant quality concerns and observed safety risks to Quality Management, Engineering, and Operations as required.

• Support incoming, in-process, and final inspection activities as required to maintain production flow and customer commitments.

• Assess significant quality concerns, communicate findings, and provide recommendations based on supporting data and risk evaluation.

 

Technical Quality Support

• Maintain and update basic inspection instructions, visual standards, and quality documentation.

• Perform basic Keyence programming, program modifications, and measurement setup activities.

• Interpret engineering drawings, specifications, and basic GD&T requirements

• Conduct layered process audits, process verification activities, and compliance assessments.

• Verify measuring equipment calibration status and support calibration-related activities as required.

• Provide technical guidance to Quality Technicians and production personnel regarding inspection methods, acceptance criteria, and quality concerns.

• Perform other duties as assigned

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Problem Solving & Continuous Improvement

• Lead basic root cause investigations utilizing 5 Why, Fishbone, and other established problem-solving methodologies.

• Support corrective action investigations, implementation activities, and effectiveness verification.

• Assist with customer complaint investigations, supplier quality investigations, containment activities, and quality-related issue resolution.

• Analyze quality data and identify opportunities for corrective action, defect reduction, and escalation to Quality Engineering or Quality Management

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Production & Operational Support

• Mentor, train, and develop Quality Technicians

• Promote a proactive quality culture throughout the organization

• Provide support for Supplier Quality, Quality Engineering, and Quality Management activities as assigned.

• Serve as a cross-functional partner in support of customer, supplier, production, and quality objectives.

• Perform other duties as assigned

 

Minimum Education and Experience Requirements

• Minimum 2 years of quality experience in ISO Certified manufacturing environment.

• Minimum 2 years of plastics injection molding experience.

• Experience using precision measuring equipment including calipers, micrometers, height gauges, optical comparators, and other inspection tools.

• Experience with ERP systems preferred.

 

Preferred Qualifications

• ASQ Certified Quality Improvement Associate (CQIA), Certified Quality Technician (CQT), Certified Quality Auditor (CQA), or equivalent certification preferred.

• Six Sigma Green Belt Certification preferred. Knowledge of PPAP, APQP, PFMEA, Control Plans, and root cause analysis methodologies preferred.

• Strong written and verbal communication skills.

• Strong organizational and project coordination skills.

• Proficiency with Microsoft Office and quality-related software applications.

• Ability to work independently while managing multiple priorities.

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Required Competencies

• Ability to interpret engineering drawings and specifications.

• Strong problem-solving and analytical skills.

• Effective communication and interpersonal skills.

• Attention to detail and organizational excellence.

• Ability to build productive relationships with internal stakeholders.

• Ability to manage competing priorities in a fast-paced manufacturing environment.

• Commitment to continuous improvement and operational excellence.

Success Measures

• Effective quality decision-making during assigned shifts.

• Timely completion of assigned corrective actions, investigations, and continuous improvement activities.

• Reduction of repeat internal quality issues within assigned areas of responsibility.

• Successful support of production schedules while maintaining product quality standards

• Maintenance of audit readiness and compliance within assigned areas of responsibility.

• Accurate and timely completion of inspection and quality records.

• Effective support of customer, supplier, production, and quality objectives.

 

Required Values

• Considers multiple factors (Safety, Quality, Delivery, Cost & Inventory) when making recommendations/decisions

• Involves and informs others as appropriate in identifying issues, problems, opportunities and developing solutions

• Demonstrates high levels of positive energy and enthusiasm and a willingness to take on new challenges, responsibilities and assignments - strives to go beyond what is expected

• Acts and communicates in an ethical and truthful manner, leading by example and earning the respect and trust of co-workers, customers, and other stakeholders

• Seeks and takes advantage of opportunities to learn from others and share own knowledge so others may benefit

• Projects a professional image in appearance, communication, and behavior even during times of stress, instills trust and is open, honest and approachable

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